Launching a Video Visit:
There are 2 options to launch a video visit using the meeting link in the email or through OnPatient if you are connected with us on our patient portal.
Option 1 – Using the meeting link
Simply click on the link to launch the video visit.
Option 2 – Connecting through OnPatient
Click on the Start Video Visit button once logged into the patient portal. You will be prompted to allow access to the camera and microphone and may be asked to take a moment to sign consent forms relating to your visit. Once that is complete, you will see a message that says “Waiting for the provider to join.” When the provider has joined, the patient will see the provider in the main part of the screen. NOTE: If you have been waiting for some time, try exiting and re-entering the appointment.
Technical Difficulties:
Sometimes there are technical difficulties that may not be able to be remedied. If this happens, your provider will call you on a landline to establish an audio-only phone connection to complete your scheduled visit.
